© 2019 by Buckhead Pet Sitting Services Inc.

COVID-19 Coronavirus
Preparation and Response

UPDATE May 24th, 2020 : 

The mayor of Atlanta, Keisha Lance Bottoms, has issued an executive order to all Atlanta residents to stay at home, starting tonight at midnight: 

https://www.scribd.com/document/453045655/Atlanta-coronavirus-Stay-at-Home-order

 

Our job as pet sitters is considered "essential activity", and it allows us to leave our residence to care for a pet in another household. See section 6(a)v of the document in the link above. We will continue services.

 

We want to take  this opportunity to inform of our New Policies and Services while we all deal with the COVID-19. These new Policies and Services will initially apply from March 17,2020 until April 30, 2020, we will extend on a monthly basis if necessary.

At the moment our pet sitters are all healthy, available, and willing to help!

We have experienced numerous reservation cancellations, as customers have to cancel their national and/or international trips, and as the majority of our “daily dog walk”customers are staying at home with their dogs. This has taken a big toll on us, the pet sitting industry, and some pet sitters nationwide are already struggling financially. 

We have always been very flexible with cancellations and these difficult times are no exception, we are not charging cancellation fees. However, we would appreciate it if you could please give us at least a 24 hours notice for cancellations so we have enough time to cancel the reservation in the system, stop billing, and notify the pet sitter. We have temporarily changed our credit card charges policy... we are charging your credit card (on file) the day we are scheduled to start services, that way we charge when we are sure there is no cancellation. Once we charge your credit card we can not issue refunds, we can only post a credit in your account to be used towards future services.

There is no reason to think that any animals including pets in the United States might be a source of infection with this new coronavirus. To date, CDC has not received any reports of pets or other animals becoming sick with COVID-19. At this time, there is no evidence that companion animals including pets can spread COVID-19. We will continue our regular services, and we have designed a few NEW interesting services while you are at home

                                                   FOR DOG OWNERS 

  • For all of you who are working from home, it is important to keep your pets on a regular schedule. We would love to continue walking and/or playing with your dogs while you keep your ideas at work flowing, and without conferences/calls interruptions. Remember we offer a 10% discount when you schedule 15 or more dog walks, potty breaks, or yard play during a month.

  • To protect and support the care of senior pet owners (60+) we are offering a special 10% discount to all dog walks, potty breaks, and yard play. We just need a copy of your driver’s license to claim the discount, and an additional 10% discount applies if you schedule 15 or more of these services during a month.

  • If you are traveling out of town, make sure we have an updated local emergency contact in your online profile. We also need to make a plan to extend services in case you are stranded (quarantined)  somewhere.

  • Keep in mind we offer Pet Transportation. This service is very convenient when Fido needs its routine exam, or when Fido is not feeling well. We also drive your pet to the groomer, to a family member, to grandma’s, etc. 

  • If you need pet supplies delivered, we are there for you. At the moment we are only bringing you supplies from pet markets.

  • Year round our referral program gives a free visit to the customer referring another customer, when the new customer schedules their first reservation with us. During these difficult months we are also giving a free visit to the new customer that is being referred. Please complete the referral form when you refer a new customer to us:

https://www.buckheadpetsittingservices.com/refer-a-friend

  • If you are staying at your vacation home and need extra clothes, pet supplies (from home or pet markets), documents from home, or others you have at home, we will bring them to your vacation home. *Subject to scheduling availability*. Normally, with our ERRAND service we cover limited areas in town only, but during this emergency we are willing to go as far as 250 miles away from Atlanta in any direction. We charge by driving time (round trip) and errand time (if needed. ie: purchases/loading/unloading, etc). The following discounts will apply for the new and temporary extended service:

 

 

                                                 

 

 

 

 

 

 

 

 

 

                                                   FOR CAT OWNERS 

  • For all of you who are working from home, we will be happy to help you with the scooping of litter boxes while you keep your ideas at work flowing. You will find our new service as “litter box scooping” and we offer a 10% discount when you schedule 15 or more litter box scooping services during a month. The new service has a regular fee of $18 for the first cat, and $2 for each additional cat. 

  • To help our senior pet owners (60+) we are offering a special 10% discount to all litter box scooping services. We just need a copy of your driver’s license to claim the discount, and an additional 10% discount applies if you schedule 15 or more of these services during a month.

  • If you are traveling out of town, make sure we have an updated local emergency contact in your online profile. We also need to make a plan to extend services in case you are stranded (quarantined)  somewhere.

  • Keep in mind we offer Pet Transportation. This service is very convenient when Kitty needs its routine exam, or when Kitty is not feeling well. We also drive your pet to the groomer, to a family member, to grandma’s, etc. 

  • If you need pet supplies delivered, we are there for you. At the moment we are only bringing you supplies from pet markets.

  • Year round our referral program gives a free visit to the customer referring another customer, when the new customer schedules their first reservation with us. During these difficult months we are also giving a free visit to the new customer that is being referred. Please complete the referral form when you refer a new customer to us:

https://www.buckheadpetsittingservices.com/refer-a-friend

  • If you are staying at your vacation home and need extra clothes, pet supplies (from home or pet markets), documents from home, or others you have at home, we will bring them to your vacation home. *Subject to scheduling availability*. Normally, with our ERRAND service we cover limited areas in town only, but during this emergency we are willing to go as far as 250 miles away from Atlanta in any direction. We charge by driving time (round trip) and errand time (if needed. ie: purchases/loading/unloading, etc). The following discounts will apply for the new and temporary extended service:

 

For a list of our most popular services and fees, please access our website:

https://www.buckheadpetsittingservices.com/one-pager

We have mirrored CDC/ White House recommended practices for our Pet Sitters. To practice good hygiene (ie. washing hands before and after, use of sanitizers), to use their common sense (ie. do not service customers that you know have recently arrived from black listed countries, or customers that might be sick with COVID-19), and to inform us of any apparent illness. They will gladly accommodate any additional instructions you think smart to keep surfaces clean and sanitized. 

Please let us know if you have any questions or special requests.

Thank you for your support and understanding!

Olga Kraft

President